Refunds

Version 1.0 · 7 September 2026

Everything here is a download, so there is nothing to send back. That makes refunds a question of trust rather than logistics, and we handle it accordingly.

Our position

If a product does not work as described, or is not what you expected, write to hello@oscillateaudio.com within 14 days of your purchase and we will refund you. You do not have to justify yourself, and we do not ask you to prove that you deleted the files.

We reserve the right to decline repeated refund requests from the same buyer.

Who processes the refund

Orders are handled by Paddle.com Market Ltd, our authorised reseller. A refund is therefore issued by Paddle and appears on your statement under their name. You can contact either us or Paddle directly — reaching us is usually faster.

Statutory right of withdrawal

Consumers in the European Union and the United Kingdom normally have a 14 day right of withdrawal for distance purchases. For digital content delivered immediately, that right ends once the download begins, provided you agreed to immediate delivery and acknowledged the loss of the withdrawal right at checkout. Paddle collects that acknowledgement during payment.

Our own 14 day policy above is offered voluntarily and goes beyond what the law requires.

Broken or missing downloads

A link that expired or an archive that will not open is not a refund case — it is our mistake to fix. Write to us with your order number and we will reissue the link the same day.